Have Questions? We have the answers... Any enquiries you may have about our custom- made muesli, the ordering process, payment, delivery, the Mix My Muesli concept, our company, ingredients, Santa, the square root of nine, or anything, please refer to the questions and answers below.
If you can't find what you're looking for, email us at email@example.com, and we'll endeavour to get back to you within 48 hours.
Questions about the Product?
How much Muesli comes in one Cylinder?|
Are your Products 100% Natural?
Our muesli mixes are filled with 500g of healthy ingredients, which amounts to eleven delicious servings.
Where do I find the Nutritional Facts of my Muesli Mix?
Yep. Most of our products are 100% Natural, minus the added Sugar & Preservative Free. They come from the finest handpicked suppliers in Australia.
Does Muesli have an expire date?
Clicking MORE INFO will display the individual nutritional facts of each ingredient. Our nutrition calculator will show you real-time the nutritional facts of your individual muesli mix based on the ingredients you've chosen. Additionally, the cylinders containing our mixes are labelled with the nutritional facts of your custom-made muesli.
Does your Muesli contain Nuts or Seeds?
No, Your muesli will have a best before date, and even that depends on the ingredients you choose for your muesli mix. However, your muesli will always be fresh prior to three months from the date of delivery. Just keep your mix in a cool dark place to help retain its freshness.
All our muesli is mixed in a facility that definitely contains traces of nuts and seeds, so - to be safe - Do not order any of our products if you have a nut or seed allergy. (including sesame seeds).
What's the maximum amount of ingredients I can add to my mix?
Good news for vegans: most of our nuts, seeds and dried fruits are vegan friendly. But most of our naughty bits are most definitely not. If you have specific ingredients you're interested in, query us at firstname.lastname@example.org
and we'll get back to you as soon as possible.
Usually, how many ingredients do customers add to their mix?
The maximum amount of ingredients you can add is (10) 25g servings. That totals 250 grams of delicious add on. If you add more ingredients than the base, then it's not muesli anymore. Is it!
How can I add the same Ingredient more than once?
On average, customers mix 4-5 ingredients to the muesli base.
What is the cost of delivery?
Just click ADD ITEM again, and a '2' will appear next to the ingredient in your mix. This means you have TWO SERVINGS of that ingredient in your mix. You can click ADD ITEM again to add another or click the checkbox and click REMOVE if you have over done it.
How long does it take for the Delivery to arrive?
Delivery is only $3.99 Flat rate throughout Australia, no matter how many you order. We offer a parcel tracking service for additional $1.99 and an Express Option (Generally between 1-3 days) for $12.99. All of our deliveries are made by Australia Post.
We do our best to mix, pack, and dispatch orders within 48 hours, except for orders made over the weekend or a public holiday.
Your Muesli will be delivered via Australia Post or Fastway Couriers (for Melb Metro Only), and normally takes 2-5 business days.
Please note: W.A, QLD and some Rural Areas may take 7-10 days. If you are interested in our overnight delivery options please contact us at email@example.com